Clearance of the galleries begins 20 minutes before closing time. Essential work may necessitate closing galleries without previous notice.

The Museum does not have parking facilities on-site.
Private parking spaces serving private vehicles are located at Mpoumpoulinas Street, Zaimi Street and on Alexandras Avenue.

ACCESS

Article 1: Entry ticket

1.1 Access to the Museum premises requires possession of a valid entry ticket.

1.2 Valid entry tickets comprise:

• ticket issued at the reception ticket desk which shows the valid date and/or current visiting hours,
• ticket purchased on-line, presented either in printed or in digital form,
• in cases of reduced ticket price or free entry, ticket accompanied by the relevant documents and/or the bearer’s ID which justify reduced ticket price or free entry,
• in cases of participation in an educational program or event taking place at the Museum (workshops, seminars, lectures, etc.), relevant ticket, as issued electronically or at the Museum ticket desk.

1.3 Ticket sales general rules are also available on the Museum’s webpage (https://www.namuseum.gr/en/episkepsi/).

1.4 The Museum may, at its discretion, decide the temporary closure of individual exhibition areas of the Museum, without prior notice, thus in such a case there is no full or partial refund of the ticket value.

Article 2: Access rules and checks

2.1 Visitors must adhere to the date – and, if applicable, the timetable – noted on their ticket. At peak times and in adherence to safety regulations, to ensure the quality of the visit, the Museum’s personnel can ask visitors to wait outside the Museum premises.

GENERAL RULES OF VISIT

As the overall safety of visitors, security staff as well as of the exhibits and the building is of paramount importance, please take notice of the following:

• Leave in the locker room (cloakroom) any large object (including luggage) exceeding 30 x 30 x 15 cm, sport equipment (rackets, etc.),
• Do not enter the Museum carrying objects dangerous to the safety of visitors and public health and safety,
• Do not consume food or drink, except in the premises of the Museum intended for this purpose,
• Do not enter with pets, except for guide-dogs accompanying people with disabilities,
• Please set cell phones to silent mode and avoid their use while touring the exhibition areas,

In all exhibition areas of the Museum visitors are not allowed to smoke and/or use electronic/vapour cigarettes.

Article 3: Priority access

3.1 The Museum offers priority access to its premises to holders of “no queueing tickets”, namely visitors who have purchased their tickets online.

3.2 The National Archaeological Museum has a separate entrance for people with disabilities on the side of Vas. Herakleiou Street.

Access is possible either by a ramp from the main view of the Museum or directly from the pavement of Vas. Herakleiou (see plan on the Interior Premises Map).

Also, at the basement level there is a W.C for the disabled with all the appropriate infrastructure. There are elevators to access the underground level and the first floor.  A wheelchair is also available on demand at the museum’s information desk. As for people with total or partial loss of vision, they can ask at the museum information desk for a list of 20 exhibits of the Sculpture Collection that can be accessed.

Finally, there are organized educational programs and services for groups of people with total or partial loss of vision (tactile thematic tours and workshops), with deafness and special educational needs, implemented by archaeologists of the National Archaeological Museum, depending on the demand of the interested persons in the context of special occasions (anniversaries).

3.3 Pregnant women and people with reduced mobility also have priority access to the Museum’s facilities.

Article 4: Closing times

4.1 Ticket sales conclude 30 minutes before the Museum’s planned closing time.

4.2 Visitors are requested to start leaving the Museum’s premises 20 minutes before planned closing times. The Museum’s personnel calls visitors to move towards the exits so that the last visitor departs the Museum’s premises by closing time.

Article 5: Supervision of minors

5.1 If minors lose their way inside the Museum, they will be accompanied by guard staff to the Museum’s reception area.

Article 6: Accidents, illness, unexpected occurrence

6.1 Any accident, illness or unexpected occurrence must be reported to the guard staff or any other member of the Museum’s staff immediately.

6.2 In case of a dangerous situation/event, this must be reported to the Museum’s staff immediately. Both staff and visitors are required to remain as calm as possible. If the building needs to be evacuated, this must be done in an orderly and calm manner, in accordance with the instructions of the Museum’s staff.

Article 7: Internet and WiFi access

Internet access is available within the areas of the Museum via a shared WiFi network  which visitors with any type of digital device with WiFi capability can connect to. Access to this service is subject to the acceptance of the General Use Regulation of the WiFi network which describes the terms of use of the specific service.

CLOAKROOM

Article 8: Process

8.1 Visitors are required to deposit bulky items such as luggage, rucksacks and large bags, in the cloakroom located in the Museum’s reception lobby.
8.2 The following items cannot be left at the cloakroom:

• Coats,
• Cash, cheque books, credit & debit cards,
• ID cards, passports and other identification documents,
• Valuables (jewellery, cameras, computers, cell phones etc.).

Possible disregard for the above is the responsibility of the visitor.

8.3 The Museum bears no responsibility in case of loss, theft or damage to fragile and/or valuables left by visitors at the cloakroom.

Article 9: School visits

School visits to the National Archaeological Museum take place from Monday to Friday, in Museum’s opening hours.

Necessary conditions:

Visits for the period from 1 September to 31 December must be scheduled in September, and in December for the period from 1 January to 31 May.

Useful information:

• There is the possibility of guided tours by tour guides located in the museum area after telephone appointment,
• No parking space available for buses,
• Students are asked to have only small bags with them, which they will leave in the museum’s wardrobe upon arrival.

Article 10: Adult groups

As adult group is considered a group of ten (10) to a maximum of thirty (30) adults in addition to the escort.

PHOTOGRAPHY, FILMING

Article 11: Photography and filming

• It is allowed to photograph antiquities with a portable camera without flash, free of charge.
• Flash photography is not allowed.
• Photographing and filming of persons inside the Museum is allowed as long as the character of monuments is not affected or offended and the proper operation of the Museum is not obstructed. (Government Gazette 2812 / Β / 04.07.2019 article 2 par. II subparagraph b, d)
• It is not allowed to photograph ancient objects bearing a relevant plate.
• Photographing with a camera on tripods and filming or videotaping are allowed only with the relevant permission of the Directorate of the Museum.

Article 12: Painting reproduction of exhibits

Permission is not required in the case of free-hand sketching as long as it does not cause any disturbance to other visitors and is done on a drawing pad, painting board or drawing folder which does not exceed 50×40 cm. Permitted drawing materials are pencil, charcoal and pen.

VIDEO SURVEILLANCE

Article 13: Use of video surveillance system

A video surveillance system is in use in the areas of the Museum. The images collected by the video surveillance system are destroyed within 15 days of filming, if in accordance with current legislation, there is no event to justify their possession for a longer period of time.

GENERAL REGULATION

Article 14: Availability of Regulation

The current Regulation is available, upon demand, at the Museum’s reception desk and on the Museum’s website.

Article 15: Non-adherence to Regulation rules

Any violation of the Regulation exposes the visitor to expulsion from the Museum and may lead to legal proceedings. Expulsion can be temporary or permanent. The relevant decision has immediate effect and does not allow for refund of the value of the entry ticket. It is also noted that for any attempt or perpetration of theft, destruction and/or damage criminal sanctions may be incurred.

The staff of the National Archaeological Museum is at your disposal so that your visit is an unforgettable experience.

For group visits with a guide please observe strictly the following instructions:

• Use of wireless guided tour, whenever available, in order to secure social distancing.

Before the visit of people with disabilities please make sure to contact on the phone the National Archaeological Museum.

• We would be grateful for your cooperation in relation to the instructions given by the staff of the National Archaeological Museum, whenever this is necessary, in accordance with the general guidelines for health standards and safety of the visitors and the people working in the Museum.

Also, at the basement level there is W.C for the disabled with all the appropriate infrastructure.  To access both the basement level and the first floor, there are elevators. A wheelchair is also available in the museum’s information. As for people with total or partial loss of vision, they can request a list of 20 exhibits of the Sculpture Collection that can be accessed by museum information.

Finally, there are organized educational programs and services for groups of people with total or partial loss of vision (tactile thematic tours and workshops), with deafness and special educational needs, implemented by archaeologists of the National Archaeological Museum, depending on the demand of the interested persons in the context of special anniversaries.

Useful information :

1. There is the possibility of guided tours by tour guides located in the museum area after telephone appointment,
2. No parking space available for buses,
3. Students are asked to have a small bag with them, which they will leave in the museum’s wardrobe upon arrival.